Page 26 - ITAtube Journal 1-2021

Press releases
SMS group
24/7/365 Remote support with
sms group’s service on electrical and
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automation systems
After all, customers do not expect only holistic, efficient and future-vi- able automation solutions, but just as well proficient consultation and immediate support at any point in the lifecycle of their production equipment. That is why X-Pact® Service is represented across the globe and always within easy reach for SMS group’s customers.
The automation system is the beating heart of any production facility. It controls the production processes, assures smoothness of operation and generates data and reports critical for the performance of the plant.
An automation system that does not work properly may result in costly downtimes, poor customer satisfaction and financial losses. Immediate and reliable technical support by an expert team and state-of-the-art automa- tion systems are indispensable for companies to remain competitive.
With its X-Pact® Service, SMS group supports its customers along the complete process chain – even beyond the commissioning of the customer’s plant. This guarantees high availability and stability of the automation systems in the long run.
“In addition to a full host of individual ser- vices, our customers may also choose from our range of full-line service packages. Under these customized service agreements, we guarantee reliable and efficient operation of our custom- er’s facilities on a long-term basis and in close relationship with our customers as partners. ‘Always ready to support you, promptly and reliably – the world over’, this is the motto of X-Pact® Service,” says Ralf Mackenbach, Vice President Services, Center of Excellence Electrics and Automation of SMS group.
Service for automation systems over the complete lifecycle
In order to achieve a continuous high level of economic efficiency and Overall Equipment
Effectiveness (OEE), downtimes need to be kept as low as absolutely possible. From an X-Pact® Service agreement, the customer may benefit in numerous ways, for example by:
• A 24/7/365 hotline
• A service expert who is familiar with the
customer’s system
• remote support via the X-Pact® Service
portal
• Expert know-how available worldwide
The customer’s staff can call on us for indi- vidual expert support on their automation system 24/7 on 365 days of the year. They will benefit from SMS group’s unparalleled know-how and expertise in plant automation.
The SMS service experts know all technical details and have a deep understanding of
the factors that may affect the automation system and the production process at the customer’s facility. The customer can avail himself of a permanent point of contact
with expert knowledge and a global service network - over the complete lifecycle of their automation systems. Even today, SMS group‘s international branches in China, India, Russia and the U.S.A. support customers in their respective regions directly with electrical and automation service.
X-Pact® Service Portal –
our platform for expert diagnostics
Whenever required and requested by the customer, the automation experts can promptly log in on the customer’s plant and equipment via the common X-Pact® Service Portal and even invite specialists from other disciplines to join in. This makes it possible to solve many issues right away, reducing overall costs and boosting performance. No effortful, time-consuming troubleshooting, but proficient support by experts and effi- cient just-in-time cooperation. Even before the repercussions of the COVID-19 pandemic, this type of digital solutions in place at SMS
ITAtube Journal 2021 – Special Edition